At EquipSpares, we understand that every minute of machine downtime represents a loss in productivity. Our logistics framework is designed for the rapid, secure, and transparent delivery of industrial components to over 100 countries worldwide.
1. Order Processing & Handling
- Handling Time: Most in-stock items are processed and dispatched within 1-3 business days.
- Visual Verification: Prior to packaging, our technical team performs a final inspection and documents your order via actual product photography to ensure technical accuracy.
- Cut-off Time: Orders placed after 4:00 PM (GMT+8) will be processed on the following business day.
2. Estimated Transit Times
We utilize premier global carriers to ensure your critical spares arrive safely. Below are the estimated transit times for our primary shipping zones:
| Destination Zone | Carrier Service | Est. Delivery Time |
|---|---|---|
| North America (USA, Canada) | Express (DHL / FedEx / UPS) | 3-5 Business Days |
| Europe (UK, Germany, France, etc.) | Express (DHL / FedEx) | 3-6 Business Days |
| Asia & Oceania | Priority Global Express | 2-4 Business Days |
| Rest of the World | International Standard | 7-12 Business Days |
3. Shipping Logistics for Heavy Equipment
For oversized industrial components (such as heavy-duty motors, gearboxes, or large-scale cooling units), we offer specialized logistics solutions:
- Air Freight: For urgent heavy-weight shipments.
- Sea Freight (LCL/FCL): Cost-effective solutions for bulk MRO supplies.
- Custom Quotes: Please contact sales@equipspares.com for a formal freight logistics proposal.
4. Tracking & Delivery Security
- Tracking Numbers: A tracking link will be emailed to you immediately upon dispatch.
- Signature Requirement: To protect your investment, all high-value industrial shipments require a direct signature upon delivery.
- Packaging: We use industry-standard ESD-safe (for electronics) and heavy-duty reinforced packaging to withstand international transit.
5. Duties, Taxes & Customs
Orders shipped outside our primary distribution hubs may be subject to import duties and taxes. These charges are determined by the destination country’s customs office and are the responsibility of the recipient (DDU/DAP terms).
Logistics Support:
Need to use your own corporate shipping account (Ex Works)? Contact our logistics desk:
Email: sales@equipspares.com
“Precision Logistics. Verified Delivery. Global Industrial Support.”