Welcome to the EquipSpares Help Center. We have compiled detailed answers regarding our technical standards, order processing, and global logistics to ensure a seamless procurement experience.
1. Product Verification & Availability
How do I know the condition of the part I am buying?
We rely on our Actual Product Photography standard. The images on a product page are taken directly from the physical stock in our facility. We ensure you can visually inspect the manufacturer’s label, revision codes, and overall condition before making a decision.
What if a critical component is listed as “Out of Stock”?
Industrial procurement shouldn’t hit a dead end. For items without current inventory, our platform allows you to use the “Add to Quote” function instead of a standard checkout. Submit your inquiry, and our sourcing team will respond with an updated lead time and pricing via a formal technical quote.
2. Order Processing & Documentation
Can I purchase directly, or do I need a corporate account?
Our platform is designed for agility. You do not need a complex corporate account to purchase. Individual engineers, independent buyers, and facility managers can complete their transactions directly and securely via our standard checkout.
Do you provide commercial invoices for my accounting department?
Yes. A standard order confirmation and receipt are generated automatically upon purchase. If you require a detailed Commercial Invoice for customs clearance or formal corporate accounting, please contact sales@equipspares.com with your specific requirements.
3. Logistics, Duties, and Taxes
Who is responsible for international customs duties and local taxes (VAT)?
All orders are shipped under DAP (Delivered at Place) terms. This means the product price and shipping costs calculated at checkout do not include your local import duties, customs clearance fees, or Value Added Tax (VAT). The buyer is solely responsible for paying any applicable import fees required by their country’s customs authority upon arrival.
How long will it take to dispatch my order?
For in-stock items with confirmed payment, our standard handling time is 1-3 business days. Orders placed after 4:00 PM (GMT+8) will begin processing on the next business day.